At Giora Carats, we take immense pride in the purity and craftsmanship of our gold and 925 Hallmark silver products. Due to the fluctuating market rates of precious metals and the delicate nature of handcrafted items, our return policy is as follows:

1. Returns for Damaged or Incorrect Items (During Transit):

• If you receive a product that is damaged during shipping or is different from what you ordered, we will gladly offer a free replacement.

• Mandatory Requirement: You must contact us within [3 hours] of delivery. To process the replacement, you must provide a clear, uncut unboxing video starting from the sealed package to the damaged item. Without an unboxing video, we cannot accept damage claims.

2. Standard Returns (Change of Mind):

• Due to the premium nature of gold and silver, we [do not accept returns for cash refunds / accept returns within 3 days] simply for a change of mind once the product has been delivered.

• (If you want to offer exchanges instead, add:) However, if you are not satisfied with your purchase, you may exchange the unused item within [1hr] for another product of equal or higher value. The item must be in its original, unworn condition with all tags, packaging, and the original invoice intact.

3. Custom and Personalized Orders:

• Any custom-made, personalized, or engraved gold and silver items are strictly non-returnable and non-refundable, as they are specially crafted to your specifications.

4. Long-Term Exchange & Buyback:

• For returns or exchanges after the initial delivery period, please refer to our Lifetime Exchange & Buyback Policy. We offer buyback and exchanges based on the current market weight and purity of the gold/silver on melting purity, excluding making charges, GST, and non-metal elements (like wooden bases, stones, or enamel).